ck777's Privacy Policy

1 Definitions and Scope of Application

This privacy policy ("Policy") is issued by the organisation operating the ck777 platform ("we", "our") and applies to all users ("you", "user") of the website https://ck777vip.cam and its applications.

In this policy, "personal information" refers to any data that can directly or indirectly identify a specific individual — such as name, mobile number, deposit history, or device identification data.

By registering an account on the ck777 platform or continuing to use the service, you are considered to have accepted the terms of this policy. To learn about the overall terms of use of the site, please read the Terms and Conditions, where account usage and betting rules are discussed in detail.

2 Information We Collect

2.1 Registration and Identity Verification Information

Information we collect when you create an account:

• Full name and date of birth
• Mobile number and email address
• Payment method details (bKash, Nagad, Rocket or Upay number)
• Documents required for identity verification (to confirm age and identity)

2.2 Transaction and Gaming Data

Information collected automatically while you use the platform:

• Deposit and withdrawal history and amounts
• Game session details — game name, bet amount and result
• Bonus claims and wagering records
• Account login and logout times and frequency

2.3 Technical Data

Collected while you use the website or app:

• IP address and device type
• Browser and operating system information
• Session duration and page visit patterns
• Data obtained from cookies and similar tracking technologies

2.4 Communication Information

When you seek support via live chat or email, those conversations are securely stored for the purpose of improving our service quality.

3 Purpose and Legal Basis for Collecting Information

We use your information only for the following specific purposes:

3.1 Service Delivery and Account Management

Your information is essential for keeping your account active, processing deposits and withdrawals, and applying bonuses correctly. Payment information is used to verify transactions via bKash, Nagad, Rocket and Upay.

3.2 Security and Fraud Prevention

IP and device data are analysed to prevent unauthorised access to accounts, detect duplicate accounts, and stop fraudulent activity.

3.3 Ensuring Responsible Gaming

Monitoring gaming activity patterns to identify unusual or high-risk behaviour is part of our responsible gaming practices. Our guidelines and self-exclusion options on this topic are detailed on the Responsible Gaming page.

3.4 Service Improvement and Personalisation

We analyse which game categories interest you most and which bonus offers are relevant to you in order to make your experience more suited to you. This is not shared with any third-party advertising agency.

3.5 Compliance with Legal Obligations

Providing certain information to regulatory authorities when required under applicable laws and regulations is part of our obligations.

4 Sharing Information with Third Parties

ck777 does not sell or rent your personal information. However, information may be shared with third parties in limited and specific circumstances:

4.1 Payment Processors

The minimum information necessary to complete deposits and withdrawals via bKash, Nagad, Rocket and Upay is provided to the relevant payment service. These providers operate under their own privacy policies.

4.2 Technology Service Providers

Our partners in hosting, cybersecurity, game software (such as Pragmatic Play, PG Soft, JILI, Evolution) and analytics may process limited data for operational purposes. These organisations work under our instructions and may not use your information for independent purposes.

4.3 Legal Requirements

We may be required to disclose certain information under court orders, lawful requests from law enforcement agencies, or the obligations of applicable regulations.

5 Data Retention and Security

5.1 Retention Period

All information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period for legal, financial and anti-fraud reasons in accordance with applicable regulations. Once that period ends, the information is securely deleted or anonymised.

5.2 Technical Safeguards

Measures we take to keep your information secure:

• SSL encryption for all data in transit
• Sensitive data stored in encrypted form
• OTP verification to control account access
• Regular security audits and vulnerability testing
• System access restricted to authorised staff only

5.3 Your Responsibilities

Keeping your password secure and not sharing account details with anyone else is the user's own responsibility. If you notice any suspicious activity, notify our support team immediately.

6 Cookies and Tracking Technologies

6.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser or on your device. The ck777 website uses cookies to maintain login sessions, remember your preferred language and settings, and analyse how the site performs.

6.2 Types of Cookies

• Essential Cookies: Required for the core functions of the site — without these, login and payments do not work.
• Functional Cookies: Remember your preferences and settings.
• Analytical Cookies: Help us understand which parts of the site are used most.

6.3 Cookie Controls

You can limit or disable cookies through your browser settings. Keep in mind that turning off essential cookies may cause some key features of the site — such as staying logged in and the payment process — to not work properly.

7 User Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may request to know what information we hold about you. After verification, we will provide the information within a reasonable time.

7.2 Right to Correction

If any of your information is incorrect, you may request a correction. Details such as name, date of birth or payment number will be updated after you submit supporting documents.

7.3 Right to Deletion

In certain circumstances you may request that your account and related information be deleted. However, some information may need to be retained for a defined period in cases of legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may object to your information being processed for marketing or non-essential purposes. Once such a request is received, we will stop that specific processing.

8 Child Protection

The ck777 platform is for individuals aged 21 or older only ("21+ only"). We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of registration and may be re-confirmed later through identity documents. If a minor's information is held by us, a parent or legal guardian may notify us — we will delete that information immediately and close the associated account.

9 Changes to This Policy

ck777 reserves the right to update this privacy policy as needed. For significant changes, a notification will be sent to the registered mobile number or email, or clearly announced on the site.

Continuing to use the platform after changes means you have accepted the updated policy. If you do not agree to the changes, you may request that your account be closed.

To learn more about our services and platform, visit the About Us page, where ck777's goals and operations are discussed.